1. Gather Information
You can discover Flow Up and ask questions in several ways:
- Via the website
- Via WhatsApp
- By email
- Or directly at the studio during dedicated information hours
This allows you to understand the concept, pricing, and how everything works before starting your practice.
2. Create Your Account & Download the Apps
After your Discovery Session:
- Download the following apps:
- Glofox (for booking and memberships)
- Kisi (for secure studio access)
- Create your Flow Up account and choose the option that suits you:
- A Session Pass (5 or 10 sessions) for flexible practice
- Or a Membership for regular, committed practice
Your choice can be made online or on-site during information hours.
All following steps are handled independently through your phone.
3. Book Your Sessions
Once your account is active, you can:
- Book sessions directly via the app
- Choose freely:
- Day
- Time
- Frequency of your workouts …depending on your plan (Session Pass or Membership)
All Pilates or HIIT sessions are booked through the app only.
4. Studio Access
For each reservation:
- You automatically receive secure access to the studio
- Access is active only during your reserved time slot
- Doors are opened via the Kisi app on your phone
The studio operates as a self-access, secure, and controlled space.
5. How a Session Works
- Arrive at the studio at your reserved time
- Open the door using your phone
- Set up on your Reformer
- Choose your immersive session settings:
- Level
- Intensity
- Type of work
- Train independently, guided by the technology
- At the end of the session, free up the Reformer at the scheduled time, then use the changing rooms and leave the studio freely
Attire & Hygiene:
- Non-slip socks are mandatory
- Comfortable sportswear is required
- Please clean the Reformer after each session using the provided products
6. Reservations & Cancellations
- Sessions must be booked via the app
- Cancellations are possible up to 24 hours in advance
- Any session canceled less than 24 hours in advance is charged and counted
- Any no-show session is also counted
FLOW UP – INFORMATION & ACCESS HOURS
Information & Discovery Hours (on-site presence):
- Monday: 9:30 AM – 1:30 PM
- Tuesday: 4:00 PM – 8:00 PM
- Wednesday: 4:00 PM – 8:00 PM
- Thursday: 4:00 PM – 8:00 PM
- Friday: 9:30 AM – 1:30 PM
Outside these hours:
- Information available by email, WhatsApp, or by appointment
Studio Access:
- Flow Up studio is open 7 days a week
- From 6:00 AM to 11:00 PM
- By reservation via the app
- Secure access provided
Important Message
Flow Up operates as a self-access studio.
The hours above are only for information and reception.
All sessions are booked freely via the app.