{"id":3789,"date":"2025-10-28T14:22:23","date_gmt":"2025-10-28T12:22:23","guid":{"rendered":"https:\/\/www.flowuppalma.com\/?page_id=3789"},"modified":"2025-10-28T14:22:24","modified_gmt":"2025-10-28T12:22:24","slug":"terms-conditions-of-sale-flowup-palma","status":"publish","type":"page","link":"https:\/\/www.flowuppalma.com\/es\/terms-conditions-of-sale-flowup-palma\/","title":{"rendered":"Terms &amp; Conditions of Sale \u2013 FlowUp Palma"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><br><strong>Effective Date:<\/strong> 28\/11\/2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br>These Terms &amp; Conditions of Sale (\u201cTerms\u201d) govern the purchase of services and products offered by <strong>FlowUp Palma<\/strong>, a commercial brand owned by <strong>KV SPA SL<\/strong>, a Spanish limited liability company (NIF B70990528), located at <strong>Calle Carnisseria 3B, 07001, Palma de Mallorca, Illes Balears, Spain<\/strong> (\u201cwe\u201d, \u201cour\u201d, or \u201cFlowUp\u201d). By booking a session, purchasing a package, or ordering a product, you (\u201cClient\u201d, \u201cyou\u201d) agree to these Terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Services Offered<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">FlowUp provides:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pilates 24\/7<\/strong> (Kiosk Pro sessions, subscription passes, discovery passes)<\/li>\n\n\n\n<li><strong>Holistic Therapies<\/strong> including Renata Fran\u00e7a Lymphatic Drainage, Vibria Therapy, Access Bars, Reflexology, and Acupuncture<\/li>\n\n\n\n<li><strong>Nutrici\u00f3n Integrativa<\/strong> sessions<\/li>\n\n\n\n<li><strong>Products<\/strong> via our boutique (shakers, grip socks, supplements, accessories)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All services are offered to adult clients, and our therapies are <strong>intended for wellness purposes<\/strong> and are <strong>not a substitute for medical treatment<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Booking &amp; Payment<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bookings are made via our website, by phone, or in person. Online bookings are managed through <strong>Glofox<\/strong>, a secure third-party platform specialized in wellness and fitness reservations.<\/li>\n\n\n\n<li><strong>Prices<\/strong> are indicated in EUR and include applicable taxes.<\/li>\n\n\n\n<li>Payment can be made online via Glofox, by card, or in-studio.<\/li>\n\n\n\n<li><strong>Deposits or full payments<\/strong> may be required at the time of booking for certain services or packages.<\/li>\n\n\n\n<li>Packages (e.g., 3\/5 sessions) are valid for <strong>3 months from the date of purchase<\/strong> unless otherwise stated.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Cancellation &amp; Rescheduling<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Individual sessions:<\/strong> Cancellations must be made <strong>at least 24 hours in advance<\/strong>. Late cancellations or no-shows may result in <strong>full charge of the session<\/strong>.<\/li>\n\n\n\n<li><strong>Package sessions:<\/strong> Missed appointments will be deducted from the package unless rescheduled <strong>24 horas de antelaci\u00f3n<\/strong>.<\/li>\n\n\n\n<li>FlowUp reserves the right to <strong>cancel or reschedule sessions<\/strong> due to unforeseen circumstances, offering clients a full refund or alternative date.<\/li>\n\n\n\n<li><strong>Glofox booking:<\/strong> Clients must respect the platform\u2019s booking rules and notifications. Any technical issues should be reported to FlowUp promptly.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Refund Policy<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Single sessions:<\/strong> Non-refundable if attended or missed without proper notice.<\/li>\n\n\n\n<li><strong>Packages &amp; subscriptions:<\/strong> Non-refundable once purchased, except in cases of <strong>studio closure or medical emergencies<\/strong>, subject to proof.<\/li>\n\n\n\n<li>Products purchased in-store or online are <strong>subject to Spanish consumer law<\/strong> regarding returns and exchanges.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Client Responsibilities &amp; Contraindications<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Clients must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Disclose any <strong>health conditions, allergies, or pregnancy<\/strong> prior to treatment.<\/li>\n\n\n\n<li>Follow practitioner instructions during sessions.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Contraindications include (but are not limited to):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Acute illness or infection<\/li>\n\n\n\n<li>Severe chronic conditions<\/li>\n\n\n\n<li>Pregnancy for certain treatments (specific restrictions apply)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Privacy &amp; Data Protection (GDPR Compliance)<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FlowUp collects personal data (name, email, phone number, health information) <strong>solely for service delivery, booking, and marketing purposes<\/strong>.<\/li>\n\n\n\n<li>Online bookings via <strong>Glofox<\/strong> may require additional information (email, phone, payment details). FlowUp ensures that Glofox complies with GDPR standards for data security and privacy.<\/li>\n\n\n\n<li>Data is stored securely and <strong>never shared with third parties<\/strong> without consent, except when required by law.<\/li>\n\n\n\n<li>Clients may request <strong>access, correction, or deletion<\/strong> of their data at any time via <strong>flowup@flowuppalma.com<\/strong>.<\/li>\n\n\n\n<li>By booking a session or purchasing a product, clients consent to the processing of their data in accordance with <strong>EU GDPR<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Liability<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FlowUp provides services with care and expertise; however, <strong>we are not liable for personal injury, illness, or loss<\/strong> resulting from undisclosed medical conditions or failure to follow practitioner guidance.<\/li>\n\n\n\n<li>Therapies are <strong>not a replacement for medical diagnosis or treatment<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Intellectual Property<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All content on FlowUp\u2019s website, including text, images, logos, and design, is <strong>protected by copyright<\/strong>. Clients may not reproduce, distribute, or use any content without prior written consent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Governing Law &amp; Jurisdiction<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms are governed by <strong>Spanish law<\/strong>. Any disputes arising from these Terms or our services shall be submitted to the <strong>courts of Palma de Mallorca, Spain<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. Contact<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions regarding bookings, data protection, or Terms &amp; Conditions:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> flowup@flowuppalma.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone\/WhatsApp:<\/strong> +34 654 18 03 55<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address:<\/strong> Calle Carnisseria 3B, 07001, Palma de Mallorca, Illes Balears, Spain<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><strong>By booking a session, purchasing a package, or ordering a product (including via Glofox), you confirm that you have read, understood, and agree to these Terms &amp; Conditions of Sale.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Effective Date: 28\/11\/2025 These Terms &amp; Conditions of Sale (\u201cTerms\u201d) govern the purchase of services&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3789","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; 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