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How Flow UP works

1. Gather Information

You can discover Flow Up and ask questions in several ways:

  • Via the website
  • Via WhatsApp
  • By email
  • Or directly at the studio during dedicated information hours

This allows you to understand the concept, pricing, and how everything works before starting your practice.


2. Create Your Account & Download the Apps

After your Discovery Session:

  • Download the following apps:
    • Glofox (for booking and memberships)
    • Kisi (for secure studio access)
  • Create your Flow Up account and choose the option that suits you:
    • A Session Pass (5 or 10 sessions) for flexible practice
    • Or a Membership for regular, committed practice

Your choice can be made online or on-site during information hours.

All following steps are handled independently through your phone.


3. Book Your Sessions

Once your account is active, you can:

  • Book sessions directly via the app
  • Choose freely:
    • Day
    • Time
    • Frequency of your workouts …depending on your plan (Session Pass or Membership)

All Pilates or HIIT sessions are booked through the app only.


4. Studio Access

For each reservation:

  • You automatically receive secure access to the studio
  • Access is active only during your reserved time slot
  • Doors are opened via the Kisi app on your phone

The studio operates as a self-access, secure, and controlled space.


5. How a Session Works

  1. Arrive at the studio at your reserved time
  2. Open the door using your phone
  3. Set up on your Reformer
  4. Choose your immersive session settings:
    • Level
    • Intensity
    • Type of work
  5. Train independently, guided by the technology
  6. At the end of the session, free up the Reformer at the scheduled time, then use the changing rooms and leave the studio freely

Attire & Hygiene:

  • Non-slip socks are mandatory
  • Comfortable sportswear is required
  • Please clean the Reformer after each session using the provided products

6. Reservations & Cancellations

  • Sessions must be booked via the app
  • Cancellations are possible up to 24 hours in advance
  • Any session canceled less than 24 hours in advance is charged and counted
  • Any no-show session is also counted

FLOW UP – INFORMATION & ACCESS HOURS

Information & Discovery Hours (on-site presence):

  • Monday: 9:30 AM – 1:30 PM
  • Tuesday: 4:00 PM – 8:00 PM
  • Wednesday: 4:00 PM – 8:00 PM
  • Thursday: 4:00 PM – 8:00 PM
  • Friday: 9:30 AM – 1:30 PM

Outside these hours:

  • Information available by email, WhatsApp, or by appointment

Studio Access:

  • Flow Up studio is open 7 days a week
  • From 6:00 AM to 11:00 PM
  • By reservation via the app
  • Secure access provided

Important Message

Flow Up operates as a self-access studio.

The hours above are only for information and reception.

All sessions are booked freely via the app.