Effective Date: 28/11/2025
These Terms of Use (“Terms”, “CGU”) govern the access and use of the website www.flowuppalma.com and the services offered online by FlowUp Palma, a commercial brand owned by KV SPA SL, located at Calle Carnisseria 3B, 07001 Palma de Mallorca, Spain. By accessing the website, you (“User”, “you”) agree to these Terms.
1. Acceptance of Terms
- By using this website, you confirm that you have read, understood, and agree to comply with these Terms.
- Users must be of legal age to access services and book appointments.
2. Use of the Website
- The website is provided for information, booking, and e-commerce purposes.
- Users agree to use the site for lawful purposes only and not to upload or distribute harmful, illegal, or infringing content.
- FlowUp Palma reserves the right to suspend or block access to users violating these Terms.
3. Online Reservations and Glofox
- All online bookings are managed via Glofox, a secure third-party platform.
- Users are responsible for providing accurate and up-to-date personal information during booking.
- FlowUp Palma is not liable for booking errors caused by incorrect user data or technical issues on Glofox.
- Confirmations and reminders may be sent via email, SMS, or WhatsApp.
4. Intellectual Property
- All website content, including text, images, graphics, logos, and design, is protected by copyright and trademark law, owned by KV SPA SL or licensed to FlowUp Palma.
- Users may not reproduce, distribute, modify, or publicly display website content without prior written consent.
5. Privacy and Data Protection (GDPR Compliance)
- FlowUp Palma collects personal data (name, email, phone, health information) for booking, service delivery, marketing, and administrative purposes.
- Glofox processes online booking data in compliance with GDPR standards.
- Users have the right to access, correct, or delete their personal data by contacting flowup@flowuppalma.com.
- By using the website, you consent to the collection and processing of your data in accordance with EU GDPR.
6. Liability
- The website and its content are provided “as is”. FlowUp Palma is not liable for damages arising from technical failures, misuse, or external factors beyond its control.
- Therapies and services offered by FlowUp Palma are for wellness purposes only and are not a substitute for medical advice or treatment.
7. External Links
- The website may contain links to third-party websites. FlowUp Palma is not responsible for the content, services, or privacy practices of external sites.
8. Modifications
- FlowUp Palma may update or modify these Terms at any time.
- Users are responsible for reviewing the Terms periodically. Continued use of the website constitutes acceptance of the updated Terms.
9. Governing Law and Jurisdiction
- These Terms are governed by Spanish law.
- Any disputes arising from the website use shall be submitted to the courts of Palma de Mallorca, Spain.
10. Contact Information
FlowUp Palma / KV SPA SL
Address: Calle Carnisseria 3B, 07001 Palma de Mallorca, Spain
Phone / WhatsApp: +34 654 18 03 55
Email: flowup@flowuppalma.com